Law Enforcement Guidelines

Pure Souls operates a chat and companionship service at puresouls.app. We take user privacy seriously and disclose account or content data only when we believe we are legally required to do so, or when disclosure is necessary to protect life or prevent imminent serious harm.

These guidelines apply to requests from law enforcement, courts, and other government authorities seeking Pure Souls user data. They do not create contractual rights for third parties and do not limit our rights under our Terms of Service or Privacy Policy.

All non-emergency legal process and preservation requests must be sent to:

Requests should include:

• The issuing agency name, case or matter number, and requesting officer/agent contact details (name, title, email, and phone).
• Valid legal process (see Section 3), attached as PDF where possible.
• Sufficient identifiers to locate the account (for example: user ID, registered email address, username, or approximate account creation date).
• A clear description of the records sought and the relevant date range.
• Any deadline or return date stated in the process, and whether a non-disclosure order applies.

We may decline to process informal requests that are not supported by valid legal process, except in the emergency circumstances described in Section 7.

Unless an emergency exception applies, we generally require valid legal process appropriate to the type of information sought and the applicable jurisdiction. Depending on the request, this may include:

• Subpoena or equivalent process — for basic subscriber or account information.
• Court order — for certain non-content records or as required by applicable law.
• Search warrant or equivalent — for the content of user communications and other content data, where required by law.

We review each request for formal validity, jurisdiction, specificity, and consistency with applicable law. We may seek clarification, object, or move to quash process that we believe is improper, overly broad, or legally insufficient.

Subject to valid process and what we actually retain, Pure Souls may be able to produce categories of data such as:

• Account identifiers: user ID, registered email, display name or username, account status, and account creation / last-activity timestamps.
• Profile information: optional profile details the user provided (for example age range, gender, interests).
• Connection metadata: last observed IP address, coarse country or region inferred from IP (not GPS), and reported timezone when available.
• Subscription / purchase status: whether the account has an active paid subscription and high-level billing status (payment processors such as app stores or Stripe may hold additional payment records).
• Conversation content: messages exchanged with AI companions or other users, where retained and where process authorises content disclosure.
• Device and usage logs: limited device, diagnostics, or usage records where available for the relevant period.

We do not guarantee that every category exists for every account or date range. Data may have been deleted pursuant to our retention practices or a user deletion request, except where we are required to retain it.

We aim to acknowledge receipt of properly submitted requests within 5 business days and to provide a substantive response within a reasonable period thereafter, taking into account the scope of the request, legal review, and any return date in the process.

Emergency requests under Section 7 are prioritised and handled as quickly as practicable.

Where legally permitted, Pure Souls may notify the affected user of a legal request for their information before or after disclosure, so they have an opportunity to seek legal remedies.

We will not provide notice when prohibited by law, court order, or a valid non-disclosure directive, or when notice would create a risk of death or serious bodily harm, or would compromise an investigation in a way that applicable law recognises as a basis to withhold notice.

If we have a good-faith belief that disclosure is necessary to prevent imminent death or serious physical injury, we may disclose limited information to law enforcement without awaiting formal legal process, to the extent permitted by applicable law.

Upon a written preservation request from a government authority, we will take reasonable steps to preserve specified account records already in our possession for a limited period (typically up to 90 days, unless a longer period is required or agreed), pending receipt of formal legal process.

Preservation requests should be sent to legal@puresouls.app and should identify the account and the records to be preserved. A preservation request alone does not compel disclosure.

Requests from authorities outside our primary operating jurisdictions should generally proceed through applicable mutual legal assistance treaties (MLATs), letters rogatory, or other recognised international legal assistance channels, unless another lawful basis for disclosure applies.

We evaluate international requests under applicable law and may require domestication or process issued by a court with appropriate jurisdiction.

For law enforcement and legal process only:

For general support or privacy rights requests (access, deletion, etc.), contact contact@puresouls.app.

We may update these guidelines from time to time. The current version is always available at puresouls.app/law-enforcement.